What does each route involve?
On a small screen, scroll across to see every column.
| Route | How it works | What to check |
|---|---|---|
| Online service | You answer questions so the service can prepare a document. | Who reviews it, what support is included and which situations it cannot cover. |
| Solicitor | You can discuss your needs and ask for personal legal advice. | Experience with your situation, the work included, fees and how you will keep in touch. |
| Write it yourself | You prepare the wording, perhaps using a template. | Whether the template fits the right nation’s law and your needs. Mistakes can be hard to spot. |
Services differ within each route. None of these descriptions promises that a particular service will suit you. Get advice if your wishes are complex or you are unsure.
Questions to ask each service
Print this page and write each service’s answers on your own paper. Do not enter personal details here.
- What is the total price, including any VAT?
- Is it for one will or two separate wills?
- Who checks my answers and the final document?
- What does that check cover?
- How can I get help before and after payment?
- What happens if the service cannot handle my needs?
- How do I receive and sign the final document?
- What do storage, copies and later changes cost?
- Will any subscription renew unless I cancel it?
- How do cancellation, refunds and complaints work?
Download the service-comparison checklist (PDF). The questions above are its web alternative.
Use the answers to choose your next step
If personal advice matters, start with a solicitor who handles your type of situation. If your wishes are simple, compare the actual support each online service offers.
A low price can be useful. It does not tell you whether the wording meets your needs. Ask for missing answers before paying, and keep a copy of the agreed terms.
Read the official GOV.UK guide if you want to check the basic process first.
Sources and page notes
Sources checked on 29 October 2026. These links explain the rules behind this guide.